Is shipping included?
We always strive to keep shipping costs low, each item can be an additional cost, except on your first order, where it's 100% free!
Where do you ship?
We ship anywhere in the United States!
We can ship international on a case-by-case basis for an additional fee, so contact us if you need help and we'll see what we can do! Note that our free shipping code only applies to domestic orders.
What happens if there's been a delivery mishap (damaged/lost/stolen)?
We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O. (Delivery Order) to us at firstname.lastname@example.org. We regret to inform you that no refunds will be given for orders that fall under the below categories.
1. In the event of damaged samples received, we will require photo proof of the affected samples and your D.O. (Delivery Order) in order for us to investigate and review before a decision is made to re-send the order to you at no cost, subject to availability. In light of this, any sample that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at email@example.com.
2. In the event of lost mail, we will try to locate the delivery team and if there's a clear indication that your order is indeed lost, we'll re-send the order to you at no cost, subject to availability.
How long will it take for my order to arrive?
You should expect to receive their orders within five (5) to ten (10) working days upon payment verification depending on the volume of orders received.
If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.